Returns & Exchanges

At ZONESUN, we stand behind the quality of our industrial packaging machinery and offer a comprehensive return policy to ensure your production line remains efficient. If your equipment is defective or does not meet your technical specifications, you can request a return or exchange within 30 days of delivery.

Return Process

• 1.
  Contact Support

  Email our technical support team with your order number and detailed photos or videos of the machinery to initiate the return process.

• 2.
  Return Authorization

  Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number and provide specific shipping instructions for heavy equipment.

• 3.
  Secure Packaging

  Place the machine in its original wooden crate or industrial packaging to prevent damage during transit, ensuring all accessories and manuals are included.

• 4.
  Inspection & Refund

  After our engineers inspect the returned unit for compliance, we will process your refund or ship your replacement equipment within 7-10 business days.